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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Are you a trading company or a manufacturer?

We are a factory with more than 14 years of spring production experience.

What to confirm before quoting?

We need to confirm the material, quantity and quality requirements of the spring before the quotation

What is the average lead time?

If in stock, it usually takes 5-10 days. Or if the goods is not in stock, 15-20 days, which is based on quantity.

Do you provide the samples? Is it something free or something extra?

If there is a stock in stock, a small number of samples can be provided for free, and the freight is borne by the buyer.

Do you provide customized services?

Of course, according to the specifications, drawings or samples you provide.

What kinds of payment methods do you accept?

Alipay, Western Union, wire transfer or other payment methods.

Payment <= 5000USD, 100% ahead. Payment> = 5000UDS,30% T / T in advance, 70% balance against the copy of B/L.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

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